Questions

Frequently asked questions

The basics

Is Itinify actually free?

Yes — every city and backpacking guide is free to read in full: when to visit, budgets, itineraries, neighbourhoods, attractions, and getting around. Nobody has to pay to plan a trip. Premium adds a layer on top of that, it doesn't lock away what's already free.

How many destinations do you cover?

27 city guides and 4 backpacking regions right now, with new ones added regularly. If there's somewhere you'd like covered, let us know via the Contact page.

How accurate is the information?

We write every guide from real research, not templated filler. That said, travel information changes — prices, opening hours, visa rules — so always double-check anything time-sensitive against official sources before you travel, especially visa requirements and safety advisories.

Premium membership

What do I actually get with Premium?

Community access (ask questions, get answers from members who've been there), early access to new guides a week before public release, deeper city content (extra neighbourhoods, attractions, insider intel, scam alerts, local tips), human-planned itineraries instead of AI-only, and travel buddy matching on backpacking routes.

Can I cancel anytime?

Yes. Cancel from your account page whenever you like — you'll keep Premium access until the end of your current billing period, no questions asked.

What's the Founding Member price?

£4.99/month, locked in for as long as you stay subscribed. The price rises to £7.99/month for new members once we hit 1,000 subscribers — joining now keeps you on the lower rate permanently.

Do you offer refunds?

If something's genuinely gone wrong with your billing, get in touch via the Contact page and we'll sort it out directly.

Account & billing

Is my payment information safe?

Yes — all payments are handled by Stripe, a payment processor used by major companies worldwide. We never see or store your card details ourselves.

Can I use one account on multiple devices?

Yes, your account works wherever you log in — desktop, phone, tablet.

How do I delete my account?

Get in touch via the Contact page and we'll remove your account and associated data.

Still have a question?

We're happy to help directly

Contact us